S4 Consumers and end-users

ESRS S4, Consumers and end users, focuses on assessing and reporting how organisations interact with consumers and end-users of their products, services, own operations, and value chain. The core of this standard involves evaluating consumer relations, product responsibility, and the impact of products on consumers.

The primary goal of ESRS S4 is to help organisations ensure product safety, quality, and ethical marketing while promoting customer satisfaction and responsible consumption. It provides guidelines and criteria for managing consumer relations, addressing product safety, and minimizing negative product-related impacts.

By following ESRS S4, organisations aim to be socially responsible by delivering safe, reliable products and services. The standard encourages transparency in reporting and empowers organisations to enhance their relationship with consumers and support responsible consumption.

ESRS S4, Consumers and end-users, supports organisations in delivering products and services that meet high standards of safety, quality, ethical marketing, and responsible consumer behaviour.